Please allow up to two days for processing and 2-8 days to ship via standard ground shipping, depending on where it is going.

If you have selected an expedited shipping option at checkout, we will prepare your order the same day if received before 1 pm EST. If received after 1 pm EST, it will ship the following business day.

We now ship worldwide!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@shopcookette.com.
Please include Return and the order number in the subject of the email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Also, due to the nature of the packaging and included perishable goods, we cannot accept returns on any gift box sets.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.

Please inspect your order upon reception and contact us immediately at help@shopcookette.com if the item is defective or damaged, so that we can evaluate the issue and make it right.

We now have curbside pickup from our downtown Detroit office in The Ford building. Select "pickup" under shipping options and we will contact you when your order is ready with instructions and day/time options.

Yes! Please include your message in the box provided at checkout. It will be handwritten on a cookette letterpress notecard.

No, all price tags will be removed and we will not include a packing slip or receipt with your gift order.

We would love to hear about your product recommendations! Please email hello@shopcookette.com and put "Product" in the subject line.

Yes! If you are interested in a custom or bulk order, please reach out to hello@shopcookette.com so we can learn more about your needs and suggest available options.